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Customer Zero at Scale: How Accenture Is Building the Autonomous IT Function on ServiceNow
00:00:00 - Introduction to AI Agents and Human Intuition 00:01:20 - Accenture as Customer Zero with ServiceNow 00:02:16 - The Importance of AI Control Towers 00:03:05 - Consequences of Lacking Visibility in AI Usage 00:03:32 - Governance at Scale for Large Organizations 00:04:09 - Change Management and Adoption Struggles 00:05:00 - Building ...
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