Call center coaching: 5 types, focus areas, best practices
Call center coaching: 5 types, focus areas, best practices
Oct 22, 2021
timedoctor.com
Coaching Session 2 Pronunciation Practice How to Talk About Weaknesses In this video, we talked about how to tell stories about our strengths, weakness, success and failures and connect them to make the interviewers want to hire us. Then we proceed to the pronunciation activity. We discuss the most common pronunciation errors. We focus on the top 100 most used words in the English language. We practice pronouncing the numbers 1 to 100. Some of the dead air, long pauses and my dog barking have be
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Best Coaching Practices: Diagnostic Questions to Find Root Causes (Coaching Skills 101) Most coaching is BS. Too soft, stiff, or generic. If your sessions feel like “surface-level fluff talk”, your clients aren’t transforming… they’re tolerating you. In 3 minutes, this video shows you why most coaching fails… and how to fix it using one simple process called Diagnosis. Diagnosis acts like a ‘coaching scalpel’ that cuts through to uncover what your clients really want, what’s actually blocking th
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