Add Yahoo as a preferred source to see more of our stories on Google. The agency charged with handling Illinois unemployment claims this week implemented a new callback system that’s aimed at ...

The Treasury Inspector General for Tax Administration says performance metrics aren't clear for the IRS Customer Callback System. In the report, TIGTA said the IRS needs to enhance reporting of the ...

FAMILY DEVELOPMENT CENTER FOR THE TIME BEING. THERE’S A NEW EFFORT TO FIX KANSAS CITY, MISSOURI IS OVERWHELMED. 911 CALL SYSTEM CAME AT SOMETIMES ANDY ALCOCK IS GETTING ANSWERS ABOUT THE MOVE AS MAYOR ...

When customers call a company's customer service hotline, they are sometimes met with a long wait time that can be frustrating and often impacts their feelings about a company in a negative way.

The agency charged with handling Illinois unemployment claims this week implemented a new callback system that’s aimed at eliminating with lengthy wait times or the need to call back multiple times to ...