It wasn't firmly associated with cutting-edge AI technology until the latter part of the year. Accustomed to high growth rates, some investors weren't impressed by the single-digit percentage ...

CRM has long been a staple in sales interactions, marketing campaigns, and customer records. But now it is growing in prominence in the contact center as the agents’ primary desktop interface. Agents ...

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A new campaign dubbed 'GhostPoster' is hiding JavaScript code in the image logo of malicious Firefox extensions with more than 50,000 downloads, to monitor browser activity and plant a backdoor. The ...

For the fourth year in a row, the CRM Playaz hosted a group of leading vendor executives, industry analysts, startup and institutional investors, and thought leaders for an unscripted, organic ...

A maximum severity vulnerability, dubbed 'React2Shell', in the React Server Components (RSC) 'Flight' protocol allows remote code execution without authentication in React and Next.js applications.

Salesforce delivered an earnings beat but fell just short of consensus on revenue. The company issued a revenue forecast for the current quarter that topped estimates. Revenue from Agentforce AI ...

Brevo, a customer relationship management company headquartered in Paris, is now a unicorn — a startup valued at more than $1 billion. The startup raised €500 million in fresh equity funding ($583 ...

Digital government is a trust-based revolution. As global agencies embrace AI and cloud customer relationship management systems, they carry a responsibility to uphold ethics, transparency and ...