This weekly recap brings those stories together in one place. No overload, no noise. Read on to see what shaped the threat ...

It’s tough to find a mobile casino that isn’t just a clumsy desktop site squeezed onto a phone screen. Ignition Casino is the rare exception. It feels native ...

Tucked between the majestic Sierra Nevada mountains and the fertile Central Valley, Porterville stands as California’s antidote to modern anxiety – a place where time slows down and blood pressure ...

Dualling’ refers not to simple moonlighting or after-hours gig work, but to employees being on the clock during regular ...

The semaglutide market offers major opportunities in expanding obesity treatments and oral formulations, capitalizing on ...

Retailers are bracing for a record wave of merchandise boomeranging back to stores and warehouses, with returns expected to ...

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

Samsung Electronics America, in partnership with Harte Hanks, recently opened a new customer service call center in Mauldin. The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

Content creator and customer service coach Veronika Rivera performs as ‘Veronica’ in comedy skits that reflect the reality of call center workers at the mercy of abusive callers. The viral videos ...