NASHVILLE, Tenn. (WSMV) - When the power went out in Shanna Strassberg’s Sylvan Park neighborhood, she and her neighbors were in it together. “I felt like I had prepared well enough,” Strassberg said.

Being easy to talk to may seem like a fixed personality trait. But it's actually something that anyone can easily learn to do: saying things that help people feel included. Beyond simple politeness, ...