Hidden fees, long waits and damage disputes are fueling a surge of traveler anger at rental counters across the U.S.
A frustrated customer recently turned his broadband problem into a viral online protest. Getting tired of filing complaints, the Airtel user took a unique appro ...
Customers of an Australian bank have complained of being unable to access their accounts, some claim for days or weeks, after ...
From pile-on comments on social media to roadside slurs, local businesses are reminding their communities to "be kind to the ...
Companies are making customer service experiences more exhausting. A new report calls it the "annoyance economy" and it costs ...
Just when Millennials and Gen Z were starting to get along, or at least agreeing to mutually cringe at Baby Boomers, another generational spat has broken out on the internet. And honestly, at this ...
Law enforcement has invested time and money in technologies like digital forensics and drones, but using analytics to ...
It costs the UK economy £700m a year, and criminal gangs are operating with near impunity. Every time a lorry gets robbed, raided or hijacked, it’s Mike Dawber who investigates ...
Just when Millennials and Gen Z were starting to get along, or at least agreeing to mutually cringe at Baby Boomers, another generational spat has broken out on the internet. And honestly, at this ...
Common courtesy has become uncommon. An honest mistake is not viewed as an accident — it’s taken as proof of malice. The ...
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