The martech landscape hit 15,505 in 2026 — barely a move. Scott Brinker tells CMSWire the flat number buries the real story: ...
8x8, Inc. released updates to its Platform for CX on May 5 covering AI agent development, real-time analytics, mobile ...
Google’s Data Studio revival hints at a bigger shift: analytics, AI and action are converging into one platform—leaving ...
The platform pushes CRM beyond record-keeping, using AI agents to resolve cases, configure quotes and complete field tasks ...
NiCE's Q1 results, a candid earnings call and a ServiceNow launch paint a detailed picture of where agentic AI in CX is ...
Email performance slipping? The issue may not be your campaigns — it’s likely channel overlap, weak orchestration and hidden ...
Powered by the Delight.ai platform, new Trust OS 2.0 and Voice 2.0 capabilities enable AI systems to autonomously self-correct and engage customers proactively SAN FRANCISCO, May 7, 2026 - Sendbird ...
Sierra's latest raise brings total investor commitment past $1B as its AI agents expand from support into sales, retention and the full customer lifecycle. Sierra, the enterprise AI agent platform ...
AI budgets are approved. Pilots are launched. Vendors are selected. And yet, for the great majority of companies deploying AI ...
Cresta, the unified customer experience AI platform for human and AI agents, has announced a strategic multi-year partnership with Atento, one of the world’s largest providers of Customer Experience ...
AI tools are becoming the new gatekeepers of discovery, shaping buyer trust and vendor shortlists before prospects ever reach ...
Twilio posted its fastest growth in years — here's what the numbers mean for CX leaders navigating the AI infrastructure ...
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