We all know the pain of sticking with a system or tool that no longer serves our purpose. You try to make do with workarounds and learn to adapt your work to the failing tool until you can take the ...

Thirdera and 3CLogic have come together to provide a service management tool for public agencies — a reflection, the companies said, of the increasing demand for digital technologies in government.

The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos may ensue. Your IT team is ...

Goodyear Tire & Rubber Company is rolling out its new Endurance LHD long-haul tire and a new service-management tool. The Goodyear Endurance LHD will launch later this year and the company also plans ...

Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

Business is increasingly reliant on information technology. This has led to the development of the IT service management (ITSM) solutions market aimed at delivering IT management capabilities to help ...

Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Douglas County commissioners learned Tuesday of a service management tool that Johnson County’s government developed and is willing to share at a “nominal” cost. Chris Schneweis, senior management ...

Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can also be applied to customer service. If a ...

BMC is rolling out BMC Database Solutions with Next Generation Technology (NGT), targeted at DB2 for z Systems to meet 24x7 infrastructure demands and reduce database management costs. “The digital ...

The longer we continue to work with either all or part of our teams in remote, out-of-physical-office environments, the more imperative it becomes for those teams to have some tools in place to keep ...