Westpac has processed its first live home loans through its new technology platform, the Customer Service Hub, with the bank saying the initiative aimed at speeding up and simplifying the home loan ...

Customer portal, inbound calling, SLA management, and more new features help teams provide a more authentic customer experience when customers need it most CAMBRIDGE, Mass., March 15, 2022 /PRNewswire ...

The new online portal offers a look at how the agency is doing, as its new commissioner passes his 100 day mark on the job. Social Security Administration Commissioner Martin O’Malley has been on the ...

Meet HubSpot, the leading customer platform for SMBs, with a robust free AI-powered CRM (customer relationship management) that will continue to revolutionize the SaaS space in the coming years. We've ...

Front has upgraded its customer communication hub by bringing customer data that is typically siloed in CRM systems and spreadsheets into the the inbox. With these new features, Front allows ...

After conducting most business virtually for the better part of two years, Boulder on Thursday will restore in-person options for several services in a newly consolidated customer service hub. The ...

SUNNYVALE, Calif., Nov. 18, 2025 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced that OCCU || Oregon Community Credit ...

In March and April 2020, when the pandemic headwinds were strong, many predicted that companies would crumble, but we have seen many of these companies pivot, survive, thrive and accelerate growth ...

Customer Service in a Virtual World is a workshop designed to help all employees recognize the need and take responsibility for serving internal and external customers in a tactful and helpful manner.

We have all had this experience: you’re having an issue with a product or service and hope to resolve it quickly by calling the company directly, only to be met with never-ending wait times and the ...

Permanent customer service offices will progressively resume operations and will officially open from 1 February ...