Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Brands are at an inflection point. Today, consumers have more options and choices than ever before, and the cost of switching has never been lower. As brands create new, or pivot their existing, ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

In a digital world, companies need to harness systems for big data and AI to create immersive, hyper-personalized user experiences. Provided byRingCentral In a now-famous 1998 article in the Harvard ...

Phaith Montoya has long been a diehard fan of “Survivor,” the hit CBS reality show that will premiere Season 49 later this month. So when she had the opportunity to actually go to the island as part ...

It’s here – the all-new AI-powered Google Search engine we’ve heard rumors about under the code name Magi. Is it more “visual, snackable, personal, and human?” Yes. But, for now, you can only gain ...

TROY, Mich.: 22 Aug. 2024 — Are vehicle owners becoming overwhelmed with technology features that don’t solve a problem, don’t work, are difficult to use or are just too limited in functionality? The ...

Many employees gravitate toward the flexibility of remote jobs these days. But what if you're a recent grad with no experience? Or someone seeking a career change? Fortunately, a traditional 9-to-5 ...

Some astronauts say the experience of traveling to space causes a shift in their perception of their world, a deepened feeling of interconnection with humanity sparked when they look down upon the ...

Dive into the history, metrics and best practices behind Google’s page experience update and its implications for SEO in 2025. Google’s page experience update set a new benchmark for creating ...