LB Beistad is a writer and musician based in Nashville, TN. Her love of gaming began with her cousin introducing her to Banjo Kazooie and Jak and Daxter. It was love at first play. Since then, she has ...

The next time you go to Xbox customer support for help, you might be getting some assistance from an AI chatbot. As first reported by The Verge, Microsoft has developed and is now testing an AI ...

In the war of consoles, Microsoft may be losing to Sony in sales, but when it comes to customer support, the company seems to have conquered the hearts of its users. An undercover survey of the three ...

The ghost of Mr Clippit is apparently being revived for Microsoft’s new AI plans, which are also at the heart of its next gen console. Rather than destroying all humans, the thing most people are ...

Microsoft is pioneering the future of customer support by developing an AI chatbot designed to assist Xbox users. This cutting-edge technology aims to streamline the support process, making it more ...

Ian Sherr (he/him/his) grew up in the San Francisco Bay Area, so he's always had a connection to the tech world. As an editor at large at CNET, he wrote about Apple, Microsoft, VR, video games and ...

Reportedly, Microsoft is testing an AI chatbot for its Xbox which will provide customer support to users. The Xbox Virtual Support Agent (chatbot) automates support tasks and responds to questions ...

We may earn a commission from links on this page. Microsoft said it has intervened to restore the Xbox Live account of a customer hit by an overseas phishing scam, and refunded all unauthorized ...

Microsoft still doesn't have a fix on how many of its customer service representatives got tricked into helping hackers hijack Xbox Live accounts. The company does acknowledge that some of its ...

Hundreds of people who bought Microsoft's hot new Xbox gaming console over the holidays received defective systems, and some said they had to wait weeks and endure shoddy customer service before their ...

Technical support is important for video game consoles, which is why it doesn't make sense to replace trained support workers with volunteers. What Xbox Did To Its Support Staff A report from Polygon ...

The average workday of an Xbox customer service agent is probably a combination of boring and painful. If gamers are difficult to interact with when they’re successfully playing a game, imagine how ...