I swear I googled it, but I think I did it as "windows 7 problem steps recorder for xp." ••• Quote Report G ...

If you need to report a problem — and can reproduce the steps and symptoms — the Problem Steps Recorder tool lets you capture some of the evidence, as screen shots plus, optionally, your annotating ...

Throughout this week's Professional Developers Conference, Microsoft has been demonstrating a number of new features designed to make the lives of IT types easier. Shanen Boettcher, General Manager of ...

Jason covers desktop applications and help desk utilities, including reviews geared toward the IT end-user support function. Jason is the PC infrastructure manager for Harcros Chemicals, a worldwide ...

This latest collection of tips from Windows expert Ed Bott will help you learn the best tricks for saving time on Windows tasks and procedures. From the ebook: Get the lowdown on your network When you ...

Windows 8 isn’t for everyone. If you’re mostly a desktop PC user comfortable with Windows 7, upgrading to Windows 8 is probably not worthwhile. If you’re a mobile user who needs easy access to the ...