Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Help desk vendors Remedy and Peregrine this week will separately introduce products designed to better align business processes with IT assets and service management, which users say helps to resolve ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

IT management and help desk software can help maintain the technical side of your business, but costly packages designed for big companies don’t scale well to smaller businesses. I’ve already ...

At my job, we recently tried to upgrade our help desk to HEAT based incident and change management system. We bought an out of box implementation from a third party and it proved to be a less than ...

COMPUTER ASSOCIATES INTERNATIONAL launched new, streamlined help desk software on Tuesday designed to help end-users help themselves via a revamped Internet interface. Both Unicenter The Next ...

BIC Group deployed new help desk management software globally a year ago, and the stationery products company this week revealed that it has seen a return on investment of twice the roughly $180,000 ...

Subject: MagicSolutions of Paramus was the 1995 Top 40 Company of the Year for Northern New Jersey. Russian-born Igal Lichtman, the company”s CEO, has built a successful business by knowing how to ...