I plan on saving all of my files/documents on another device. So I want to perform a like new clean install. Is my best option to "Reset this PC" under the "Recovery" tab of the Control Panel? On a ...

OK, so I know it's tough, but I figured I'd ask first, then see what I can do. One of my schools Principal's daughter recently passed away, very unexpectedly. I've been asked to get into her laptop.