Practitioner perspectives refine the debate over NPS, revealing why behavioral data and operational discipline often matter more than the score itself. Author’s Note: In Part 1 of this two-part series ...

Loyal customers are assets to any business. The best way to transform someone into a loyal customer is by offering outstanding customer satisfaction. Therefore, it is essential to gauge how happy and ...

Net Promoter Score, commonly referred to as NPS, was first introduced in the Harvard Business Review in a 2003 article, titled: “The One Number You Need to Grow.” It was intended to be a metric for ...

LOS ANGELES--(BUSINESS WIRE)--Broadvoice, a leading global customer experience technology provider, announced today that its CCaaS solutions, which includes the GoContact platform, received a Net ...

Lansing, Michigan-based reverse mortgage servicing company Celink this week announced that it earned a high net promoter score (NPS) of 74, which is generally considered an “excellent” rating of ...

The Net Promoter Score (NPS) is a globally recognized metric that measures customer loyalty and satisfaction by asking one simple question: “How likely are you to recommend our company to a colleague ...

The new achievement adds to SelectQuote Insurance Services’ recent recognition in USA Today’s “America’s Best Customer Service” List for 2025. OVERLAND PARK, Kan.--(BUSINESS WIRE)--SelectQuote, Inc.

ST. LOUIS—Interface Systems, a managed service provider of business security, actionable insights, and purpose-built networks for multi-location businesses, has announced a Net Promoter Score (NPS) of ...

The members-only luxury vacation club boasts a high Net Promoter Score of 71, a metric for measuring customer satisfaction—one of the highest in the travel industry. Inspirato’s year-to-date Net ...

Dubai-based carrier, has reaffirmed the strength of customer confidence in the United Arab Emirates and Dubai’s position as a ...

CHICAGO, April 23, 2026 /PRNewswire/ -- Alliant Credit Union has earned a Net Promoter Score ® of 57, a result that significantly exceeds the average for financial institutions and underscores the ...