Looking back on 2024, there were several big leaps in fire service technology and promises of more to come in 2025. It was great to catch up with the best and brightest at the FireFusion Conference in ...

As the fire service sees rapid adoption of technology, offerings such as artificial intelligence (AI) and lightweight aerial vehicles/drones will play a vitel apart in daily response operations in ...

Forge Technology Advisors (FORGE) has recognized the transformative potential of AI in customer service as it is integrating AI into contact centers. With expertise in both technology and financial ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

HBS IT prides itself on delivering service that generates high community satisfaction. To achieve this, the team continually takes in feedback to ensure our offerings are aligned to our customers’ ...

Integrating the right technology into a service department can significantly enhance operational efficiency and customer satisfaction, says Corey Smith, national fixed operations training manager at ...

Mobile vehicle service technology platform Curbee is headed for the cloud, with help from Tekion, developer of a cloud-native platform serving the automotive retail ecosystem. This partnership will ...