To go above and beyond, client service organizations should prioritize experience and quality of work in the long-term over churning through projects as quickly as possible. The Fast Company Executive ...

For a moment, think about your favorite restaurant. If you frequent the location often, the waitstaff may know your name, your favorite dish and where you like to sit. All of these elements create an ...

Prochant has named Ronda Buhrmester as vice president of client experience to lead the company’s client experience strategy.

When I'm coaching attorneys on strengthening client relationships, I often ask them to think about their last big purchase. Was it a good or bad experience? Why? Law firm clients are buying a very ...

With the ubiquity of algorithmic interfaces across information, retail, and social media platforms, younger generations increasingly value—and expect—customized experiences. Research finds that 71% of ...

If it wasn’t for your clients, you wouldn’t have a firm to operate. After all, the client onboarding experience is one of the most critical pieces of the advisor-client relationship. Not only does it ...

A good client experience can be the dividing line between success and failure. In client service, building transparency and rapport with clients, who, for their part, want to work with a team that ...

LOS ANGELES--(BUSINESS WIRE)--Boulevard (www.joinblvd.com), provider of the client experience platform purpose-built for appointment-based, self-care businesses, today announced a trio of new ...

AI is not just a tool; it's a partner in a firm's quest to excel, innovate, and connect. Now that law firms are successfully incorporating (or not) the benefits of artificial intelligence into ...

Crafty, a provider of workplace food and beverage solutions, has recently appointed Robin Cardoso as its new vice president of client experience. Cardoso, with her experience from companies such as ...