Live chat software services first emerged in the early 2000s, but struggled to gain traction at first, as customers were more comfortable speaking to a representative directly. However, the technology ...

The Forbes Advisor Small Business team is committed to bringing you unbiased rankings and information with full editorial independence. We use product data, strategic methodologies and expert insights ...

Live chat software is more than a messaging window on a website; it's a productivity and quality assurance tool that can help your organization maximize its resources. Companies looking for a live ...

Q: We added a chat function to our website so that potential clients could ask about deals we feature on our homepage. One of our advisors is in charge of responding to the questions and comments. A ...

We list the best help desk software, to make it simple and easy to manage a single platform for answering queries from staff and/or customers. Whether your support team is working internally or in a ...

Our customer is not going to wait ages for you to respond, business are quite slow in embracing this live chat strategy. As, they deem live chat more like a tool for customer support rather than ...