Call center operations are plagued by high staff turnover, and even the lowest staffing stats are worrisome--one out of four customer service representatives (CSRs) aiding established clients quit ...

Because the COVID-19 pandemic accelerated the shift to remote work with lightning speed, computer-based training of new and long-time employees is now widespread. CBT has many advantages, but it also ...

The Centum VP Trainer is a Web-based training course consisting of modular self-paced training and demonstrations with hands-on interactive exercises. Also included are question-and-answer sessions ...

Web-based employment application software offers a convenient alternative to paper-based job applications. More than 50 percent of companies use job boards, making it the top hiring tool. For salaried ...

Houston-based software company OSI/Warren-Forthought Inc. has launched WorKingbird.com, an online service offering 24-hour safety, health, and environmental training courses and recordkeeping --among ...

UB's Software and Web-based Services Review is required to comply with federal and state regulations, SUNY and UB (University at Buffalo) policies, and industry best practice. The goal is to identify ...