Zoho Assist streamlines customer service and technical support with secure tools to access remote computers and help customers resolve technical issues efficiently. Zoho Assist is a simple and ...

The worldwide clientless web-based remote support market reached $176.9 million in revenues in 2008, growing by 27.4 percent over 2007. One of the main challenges IT faces in this increasingly virtual ...

Let’s be honest, it’s time to move on from TeamViewer for remote access. Once dominant, it’s showing its age while the open-source contenders have caught up fast. These modern alternatives are faster, ...

We chose LogMeIn Resolve as the best remote support and endpoint management solution because it combines remote support, unattended access, ticketing and endpoint management tools in a single platform ...

Troubleshooting issues for remote employees has become more complex for many tech support teams, which may now work remotely too. These remote support tools can make the task easier. It’s estimated ...

Microsoft provided an update this week on its Nano Server solution, as well as the tools needed to deploy and manage it. Nano Server is a deployment option that's part of the forthcoming Windows ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

If you are in IT, you know that support is a 24 x 7 proposition. I hate the thought of having to go into the office at 2 a.m. when a problem arises – especially if it’s a simple issue that I can ...