If shopping carts are being abandoned on your Web site due to poor on-the-spot customer service, check out LivePerson Inc., a New York-based online customer-service solution provider. LivePerson will ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

When Web-based self-service is good, it’s really good. Customer satisfaction soars and call center costs plummet as customers answer their own questions, enter their own credit card numbers and change ...

With its Automated Service Agent platform Microsoft is looking to change the face of Web-based customer service by providing more intuitive interaction between online merchants and people doing ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

Last year’s online shopping season surpassed US$29 billion in sales, up a full 20 percent from the previous holiday. More consumers did their shopping online than any holiday season before, due to the ...