The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

SUNNYVALE, CA--(Marketwire -08/27/12)- KANA Software, Inc., a global leader in customer service solutions delivered on-premise or in the cloud and used by more than 900 organizations worldwide, ...

There's a new Magic Quadrant Report out from Gartner that focuses on vendors providing one of the most critical tools in a company’s online toolkit -- CRM Web Customer Service Applications. As in ...

How can a company use Web-based customer service to get and keep customers? Today, KANA Software is releasing its next-generation Web Customer Service (WCS) solution, with features intended to make ...

The internet is immediate, responsive and convenient. Customer service and other business interactions over the phone or web chat are often none of those. Led by top companies in tech and social ...

A small travel business in Fargo, North Dakota, has humanized its online presence by layering combination chat, voice, email and video interaction technology from Minneapolis-based developer Workface ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

It's a new age for customer service, one in which inside counsel often find themselves helping to shape their companies' complaint resolution processes, thereby lessening the risk from today's ...

Bank of Baroda (Bank), one of India's leading public sector banks, announced the launch of two innovative customer service initiatives to enhance the overall experience for customers and prospective ...