PHOENIX--(BUSINESS WIRE)--Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimization and self-service solutions, today announced Aspect Via WFM, the cloud-based ...

The latest Workforce Management Impact Report from Info-Tech Research Group, powered by SoftwareReviews, highlights the top enterprise tools empowering organizations with advanced decision-making ...

Quinyx polled 300 global operation executives in the U.S., U.K., The Netherlands, Germany, and the Nordics across the logistics, healthcare, retail, and restaurant sectors to discover their biggest ...

Workforce management powerhouse Kronos Inc. has acquired Empower Software Solutions for an undisclosed sum. The acquisition adds nearly 1,000 organizations to the client list of the $1.1 billion ...

My first assignment with a new company was to replace our current workforce management system (WFM) because it didn't have all of the functionality that we needed. When I came across the installation ...

The workforce management (WFM) market for contact centers continues to grow at a solid rate, as more businesses seek to improve overall customer service by providing employees with everything needed ...

Main Capital invested in TimePlan in November 2022 The combined group will serve over 1,000 customers throughout Europe TimePlan is a WFM software vendor TimePlan Group, backed by Main Capital ...

Workforce management (WFM) sounds more inclusive than it actually is. In the call center environment, WFM encompasses four key processes: forecasting the volume of customer contacts, using the ...

Many adopted workforce management (WFM) solutions are not getting the love they deserve, according to a study conducted by Customer Relationship Metrics. The study, which was run to gain better ...

TORONTO, Nov. 2, 2021 /PRNewswire/ - SoftwareReviews, a leading source for insights on the software vendor landscape and a division of Info-Tech Research Group, has published its 2021 Data Quadrant ...

Workforce management powerhouse Kronos Inc. has acquired Empower Software Solutions for an undisclosed sum. The acquisition adds nearly 1,000 organizations to the client list of the $1.1 billion ...