CINCINNATI--(BUSINESS WIRE)--When Fifth Third launched its mobile app virtual assistant Jeanie in May of 2020 she had the ability to understand 35 different customer intents – what they are asking for ...

Every day, we're seeing the widespread impacts of the globe’s supply chain issues. Labor disruptions, inflation, and the continuing effects of COVID-19 combine with geopolitical issues affecting ...

YSO helps event and service businesses scale with vetted VAs, structured onboarding, and operational systems that ...

Digital experience delivers clear, personalized guidance to simplify care navigation and improve engagement Elevance Health announced today that it expanded access of its Virtual Assistant, a digital ...

Cigna is introducing an AI-powered virtual assistant to help members get their questions answered during health insurance interactions. The generative AI tool that Cigna calls more than a chatbot, ...

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. The pandemic didn't just make offices virtual. It has also made office ...

The landscape of the legal industry is changing rapidly. Like most industries in the digital age, the legal profession seeks new and innovative ways to streamline operations and provide the best ...

In 2012, Craig Goodliffe needed an assistant to help him run his real estate and consulting businesses in Ogden, Utah. He posted a local ad for the job, but got a reply from a woman, Daphne, in the ...

Small business owners often rely on freelancers or virtual assistants for task-based work, but you need to invest in higher-skilled talent and hire someone who can actually help you grow your business ...

Over the course of 13 years running Care.com, Sheila Lirio Marcelo realized that one of the biggest challenges families face is coordinating care on a day-to-day basis. While platforms like Care.com ...

The new virtual assistant is designed to help give 24/7 advice and information to Wigan residents as part of Wigan Council’s ...

Digital experience delivers clear, personalized guidance to simplify care navigation and improve engagement “At Elevance Health, the member experience is at the heart of everything we do,” said Anita ...