Jeff Carlson writes about mobile technology for CNET. He is also the author of dozens of how-to books covering a wide spectrum ranging from Apple devices and cameras to photo editing software and ...

If you call Verizon looking for support, don't be surprised when Google answers the phone. This week, Verizon announced that it has started piloting Google's Cloud Contact Center Artificial ...

Verizon is adding a new tool to its Fios tech support options as the coronavirus pandemic continues to keep people on lockdown around the US: virtual support. Partnering with a company called TechSee, ...

For media: Regular updates can be found here. What you need to know: Verizon to waive domestic call, text, and data usage for postpaid consumer, small business customers,* and Verizon Prepaid ...

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