If you have been in the business world for more than 30 days, you probably realize that having high quality products at competitive prices is no longer a differentiator. It's become the price of entry ...

Geoffrey Moore offers perspective on the shift from customer support to customer success. Industry advisor Geoffrey Moore’s strategies for building and transforming companies in an age of disruption ...

The events of the past year, and in particular the pandemic, forced supply chains to rapidly change and shined a new spotlight on supply chains. Looking ahead, supply chain leaders have an opportunity ...

For far too long, many supply chain leaders have deferred the strategy and operations of customer experience (CX) to commercial and marketing teams. A meaningful opportunity exists though for supply ...

The 2025 U.S. Open delivered a master class for golfers and procurement leaders alike. When thunderstorms on June 15 transformed golf's most demanding major into what many called "unplayable", J.J.

Consistently providing a high level of customer service and support is proven to establish trust and build long-term business relationships. In fact, DDC FPO's 2024 Customer Service Trends report ...

Here’s one more thing we can blame on the COVID-19 pandemic: the demise of customer service. Ask yourself, when was the last time you heard of a company working to improve their customer service? When ...

Behind every headline about the supply chain crisis, there are disappointed customers. Those customers are most likely listening to music on hold or typing their query to a smiley chatbot in the hope ...

On first inspection, the card payments industry appears to be a mismatch of service providers covering similar functions. However, each firm has an important role in the card payment process. From ...

I guarantee you’ll find this article eye-opening. Actually, that’s rather hollow as far as guarantees go. There’s no clear definition of what constitutes “eye-opening,” nor is there specificity around ...

There may be a growing crisis for the limited-service restaurant industry, according to the 2025 QSR Reputation Ranking Report by Chatmeter, which analyzed over 300,000 online reviews for 26 chains ...