Mechanical contractors tap into a number of different communication channels both with customers and with internal teams. Call centers are still widely used to field customer appointment requests.

After a year in which it debuted several new software programs and worked with Big Tech companies such as Google and Apple, Epic has big plans and goals for 2023. — Helping care teams manage the surge ...

Epic Systems has integrated two-way patient texting, which allows hospitals and health systems using its software to offer patients mobile messaging that can send them alerts about appointments, ...

CHICAGO, Oct. 20, 2020 /PRNewswire/ -- CCC Information Services Inc. (CCC) announces the expansion of its digital customer experience offering to include two-way, real-time text capabilities.

Columbus, OH /PRNewswire/ - ARCOS® LLC, the leading field operations and workforce management solution provider for utilities and critical infrastructure industries, today announced new enhancements ...

Demandforce is adding a two-way texting feature to its dashboard for its customers. The feature allows customers to receive and respond to texts directly from the company's dashboard. It can be used ...

Garmin® International, Inc., a unit of Garmin Ltd. (NYSE: GRMN), today announced inReach® Messenger, a new communication-focused device with global two-way texting, location sharing, and SOS ...

Introducing the SpecFive Pulse – the first device combining two-way voice communication with built-in Mesh texting capabilities. Reliable, rugged, and subscription-free. Subscription-free device ...

And one platform that helps you do it all. There’s a better way to communicate. Imagine talking to someone who nodded their head occasionally but rarely responded. Instead of two-way communication, ...