Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The importance of employee learning is well-established. According to a report by LinkedIn, ...
Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. In the past month, I’ve been asked to write about the ROI on ...
PICATINNY ARSENAL, N.J. - As a service provider organization, U.S. Army Garrison Picatinny Arsenal employees are committed to providing programs and services delivered with a sense of individual pride ...
Do you want to reduce employee training time, increase training effectiveness, and help employees gain experience and confidence? While many companies still provide traditional classroom training, ...
OSLO, Norway--(BUSINESS WIRE)--In a powerful sign of how advanced training solutions can support the e-commerce industry, Attensi has successfully deployed a cutting-edge, gamified simulation training ...
By Robert Andre Emmanuel robert.emmanuel@antiguaobserver.com Persons on the frontlines of the cruise tourism industry need to ...
Zoom changed its terms of service to say that it won’t use any customer content — at all — in training generative artificial intelligence models. The update ...
In July 2025, Guangzhou Shunfei Information Technology Co., Ltd. applied for a patent titled "AI Customer Service Training Method and System Based on Multilingual Cross-Border", with the publication ...
Springbrook Software, which makes ERP tools for local governments, has a new customer service employee: artificial intelligence. The Oregon-based company has launched HelpDesk AI, described in a ...
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