What is an "agile company?" It is not the biggest, the strongest or the fastest business; it is the fittest — the one with an offer that meets its customers' needs. To continuously monitor and adapt ...

Planning is a core activity of every organization and core to how we operate. But as all military leaders know, “no plan survives first contact.” This year, in particular, has made that truth doubly ...

Three-step method helps keep frustrated help desk callers calm Your email has been sent Irate and frustrated customers are a normal part of life on the help desk, and one veteran support pro has a ...

Former banker Charlotte Ransom, who worked for JP Morgan and Goldman Sachs, advised people to follow a three-step method when ...