Running a business is a master class in problem-solving. In my nearly 30-year career, I’ve learned that there are two core elements of every problem: the emotional and the material. It’s key to ...

Every company has issues — things that go bump in the night. When mistakes happen (both system and human), people tend to want to play the blame game. This is because, as a business grows, more people ...

The more I research the problems that bedevil U.S. manufacturers and try to find and share the stories of companies that are solving them, the more I appreciate lean management principles. More ...

I cut my teeth getting grounded in principles of design thinking when I launched a strategic design MBA during my university teaching years. Design thinking is essentially a problem-solving process ...

Problem solving in business, in general, and marketing, in particular, is a complex process that generally requires the input of many with all seeing different sides of the same problem. Within the ...