There’s a fatal flaw built into any new computer you buy. The same flaw can be found in the new HDTVs at the store, the fanciest cellphones and in anything with an AC cord or batteries. The flaw is ...

Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

With proper planning and management, providing effective after-hours technical service and support can deliver a significant competitive advantage. Here are six recommendations, created by Erik Eckel ...

One of the keys to customer satisfaction and retention in enterprises is the level of technical support available to the customers. With this in mind, businesses always look for measures to provide a ...

Enterprises are racing to innovate and remain competitive as they face increasing disruption. Across industries, organizations are reinventing themselves through software investments to scale, remain ...