As we approach the 2024-25 school year, it is important to us in IT Services that everyone receives the support they need. Part of that is making sure you know what steps to take in order to get that ...

GREEN BAY, Wis. (WBAY) - You may get a pop-up that looks like a security warning, telling you that there’s a major issue with your computer. However, you shouldn’t follow the directions on the screen.

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Scamwatchers and the FBI are on the trail of two types of scammers who are trying to trick American consumers. One angle is a GeekSquad “subscription” scam; the other is a “tech support” scam that ...

Tech support scammers have been offering bogus technical support services and “resolving” people’s non-existent problems with their devices or software for years. Using a range of tried-and-tested ...

Engadget readers like yourself are probably more tech savvy than the average person. That means you may get roped into helping older family members with email woes, new phone setups, or deciphering if ...

Tech bloggers are warning about a scam that tricks a phone's caller ID to display a real Verizon Wireless tech support number, duping people into providing personal information to fraudsters. One ...

Tech support scammers are modern-day con artists, preying on our deepest technological fears and vulnerabilities. Tammy of Flagler Beach, Florida, recently reached out to us with a concerning email: ...

My 76-year old mom is an incredibly tech-savvy senior who commands her gadgets more like a Millennial than someone born the same year the ballpoint pen was invented. She also has an array of built-in ...

Before the Covid-19 pandemic, remote support services and tech support were important to maintaining a smooth workflow within any company. However, once the pandemic hit in the early months of 2020, ...

Don Reisinger is fed up with tech support and he has a list for companies to follow to improve their customer service. CNET contributor Don Reisinger is a technology columnist who has covered ...

Starlink’s lack of traditional customer support options is making life difficult today for new users affected by a bug that reset their accounts. A bunch of customers received an email from ...