Cutting corners: Amazon and Microsoft have collaborated with India's Central Bureau of Investigation (CBI) to bust fake tech support centers that affected over 2,000 of their customers, mainly in the ...

(WJAR) — Tech support scams are impacting older Americans at a staggering rate. According to the Federal Trade Commission, tech support scams target people 60 and older about five times more often ...

Call center operators use pop-ups, malware, and cold calls to get people to pay for PC ‘fixes’ they don’t really need. Call center operators use pop-ups, malware, and cold calls to get people to pay ...

SonicWall execs announced that they are focusing efforts to insource all call centers for both tech and sales support, leading to reduced wait times and improved processes. The announcement, which was ...