IT staff plays a crucial role in keeping organizations running optimally. Support ticketing software aids your IT team in helping your organization while being as productive as possible. The longer a ...

Customer support software company Freshdesk took the plunge into the freemium space on Monday, launching its "forever free" Sprout plan, geared towards serving growing startups with overflowing email ...

For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. This starts with a good help desk or ticketing software. Your customer support software ...

GoTo Resolve provides remote on-demand IT support on any device. Read our GoTo Resolve review to learn more about key features, pros and cons. Image: Sikov/Adobe Stock With the recently changing ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Ideal for support ticketing applications, the RunMyProcess Shared Inbox module integrates seamlessly onto any Google Apps domain and runs as a gadget in each user's individual Gmail account. Each ...

A customer trouble ticketing (help desk) is an assistance resource to solve a customer query. Companies often provide customer support using email, website, and/or telephone. The importance of ...

Software vendor Support Fusion has launched a ticketing integration platform to close the gap between managed service providers (MSPs), system integrators (SIs) and their enterprise customers. The ...

We are pleased to release the Control Techniques Support Suite technical support ticketing platform to all our valued customers and end users. This will provide an updated and highly traceable request ...