to help you make better buying decisions and get more from technology. Great help desk software can improve the productivity, efficiency, and communication of a business by enabling its IT department ...

The competition between Zendesk and Freshdesk is extremely tight, but overall we’d argue that Zendesk is the better choice than Freshdesk if you’re after a top small business CRM with slick platform ...

Prompt and efficient customer support on demand is crucial for a business to retain its competitive edge. Automated help desk software is the best solution. When the software is well-designed and ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Customer support software company Freshdesk took the plunge into the freemium space on Monday, launching its "forever free" Sprout plan, geared towards serving growing startups with overflowing email ...

Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

Fixify Inc., a startup helping companies process employees’ technical support requests more efficiently, today announced that it has raised $25 million in funding. Costanoa Ventures, Decibel Partners ...

Chicago, IL / ACCESSWIRE / November 18, 2014 / Epazz, Inc. (OTCQB: EPAZ), a leading provider of cloud-based business software solutions, anticipates that the Cynergy and Strand acquisitions will ...

HappyFox Help Desk's straightforward interface and tools effectively enable both small and larger businesses to manage customer support tickets with the help of a smart knowledge base. HappyFox Help ...

What is IT management software? IT management software is software that helps companies manage all aspects of an IT infrastructure. This broad category includes all the software that controls and ...