Per Gartner, 100% of GenAI virtual assistants for customers and contact center agents will fail without knowledge management (KM) by 2025. The importance of KM has skyrocketed along with that of GenAI ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...

Student success is a critically important issue for school districts–and not simply because districts want students to perform well. Improving student learning and student success is necessary for ...

As a university professor, I make it a point to invite my students to share their honest feedback about the material I teach. A recurring observation I hear is that while they greatly enjoy and value ...

Defining a college student’s success can be a challenge for those in higher education because success can mean different things for different learners. A new survey, released March 4 by virtual health ...

Editor’s Note: Mostafa Sayyadi is a Senior Management Consultant, and Former Leadership Team Member of San Diego-based The Change Leader Consulting Inc. It is important for executives to understand ...

Knowledge is power in the business world. It is the driving force behind innovation, growth and success. But knowledge is not something that can easily be bought or replaced—it must be carefully ...

It’s a conversation many people on hiring teams have had: knowledge vs. skills. In the cutthroat world of recruiting and hiring, we often find ourselves caught up in debates about which is more ...