The current business landscape is competitive and fast-paced. To stand out among the competition, companies must be customer-centric. The customer experience must be at the center of every business ...

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...

Behavioral questions are often asked in interviews to understand how you handle certain situations and challenges in the workplace. The STAR method is a highly effective way to structure your answers ...

When you are preparing for an interview, one of your goals is to make sure you feel ready to answer any question that is thrown your way. However, for many, it can be difficult to know how to quickly ...