Big IT challenges haunt even the smallest businesses. Spiceworks, a company that provides free network management software and also operates a community hub for technology professionals, helps small ...

The latest trends in software development from the Computer Weekly Application Developer Network. Technology ‘marketplace’ and collaboration platform company Spiceworks held its annual developer, ...

The last time we looked at Spiceworks, we were impressed by the small business network management tool’s capabilities, especially given its cost—a big, fat nothing — provided you’re willing to deal ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...