The U.S. Food and Drug Administration (FDA) recently finalized its guidance document, Computer Software Assurance for Production and Quality System Software, for software used in device production and ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Software quality assurance engineers and testers oversee the quality of a piece of software's development over its entire life cycle. Software quality assurance engineers and testers have an eye for ...

One does not simply forget the incident involving CrowdStrike in 2024. Eight and a half million systems crashed, which resulted in canceled flights, disrupted hospitals, frozen media and broken public ...

After spending more than a decade in the customer experience industry, three friends, Jaime Scott, Michelle Dinsmore and Alex Richards, decided to launch their own company, EvaluAgent, to develop ...

Implementing quality gates for merge requests and feature flags for controlled rollouts are top challenges, JetBrains State of Software Quality Report finds. When it comes to software quality, the top ...

Comprehensive quality engineering and testing are a must for today's software-driven organizations. Perhaps not surprisingly, generative artificial intelligence (Gen AI) is emerging as a cutting-edge ...

While thorough testing and quality assurance checks have always been important steps in the software release and updating processes, they’re taking on a new and higher significance in an ...

Real-world deployments show 40% test cycle efficiency improvement, 50% faster regression testing, and 36% infrastructure cost savings.

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Cory Benfield discusses the evolution of ...

New tech means new problems. But there is one way to prevent a tech-related corporate nightmare. Pixabay/RAEng_Publications An airline company loses customer loyalty and revenue because bugs made it ...