Timely replies and human-centered support on social media aren't optional anymore – they're expected. Here’s what brands need to know to get it right. Every tweet, direct message, and comment holds ...

Social customer service is no longer a trend, it’s a reality. Google it. Or better yet, log in to Twitter or Facebook and check out how the world’s leading brands are social media savants. Whether you ...

In today’s digital landscape, many customers will first turn to a company’s social media platforms even before researching customer reviews. However, navigating and managing multiple social media ...

LONDON / PRAGUE – JUNE 8, 2015 — Today, Brand Embassy, an award winning digital customer service technology firm, announced the launch of their new customer service platform. Brand Embassy’s ...

The growing role of AI and social media is enabling autonomous decision-making, real-time adaptability, and goal-driven intelligence. The result turns the combination into a more effective CRM ...

Research firm Capterra has found that artificial intelligence is already proving impactful in several critical business functions, including customer service and social media marketing. Capterra’s ...

Microsoft and 24/7 today announced a research and development partnership that includes 24/7’s use of Microsoft Tellme speech and natural language technologies for natural user experiences in customer ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...