Large tech companies who wish to streamline their IT processes and bring flexibility to their employees have been turning to smart vending machines to help the IT service desk Indianapolis, Ind.-based ...

The growth of the interconnected world has given significant development in handling company communications and operations, including the so-called service desk. Companies are now offering service ...

Atlassian on Thursday rolled out an update to its JIRA Service Desk that adds machine learning, integrated customer satisfaction surveys and automation for resolving problems and incidents. The ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

For this reason, the integration of sales, CRM, and service desk software is not just beneficial but essential for manufacturers who need to streamline their operations, enhance customer relations, ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

What is IT management software? IT management software is software that helps companies manage all aspects of an IT infrastructure. This broad category includes all the software that controls and ...

Customer service can be a crucial differentiator for businesses of all sizes. Typically, customers demand fast, personalised, and consistent support across multiple channels and may even be willing to ...