Even if your customers are pleased with your products and services, there are many opportunities before, during and after the transaction to satisfy or annoy them. Whether it is the experience they ...

In her position as a traffic manager for an advertising agency in Wilmington, Delaware, Suzanne Fields’ duties include working on procedures to make sure everything flows smoothly. Looking to ...

Businesses use Six Sigma methods to improve the quality of their manufacturing processes by discovering and correcting the causes of imperfections and errors. The development and pursuit of new ...

Through 2007, ill-defined IT deliverables, misaligned business expectations, and unknown performance levels, combined with economic pressures, will force more than 30% of IT organizations (ITOs) to ...

As we have previously covered on this blog, the primary purpose of Lean Six Sigma (LSS) methodology is to eliminate waste and reduce variation in manufacturing, service and design processes, thus ...

Six Sigma refers to a data-driven approach used by companies to upgrade their business processes. The method uses a five-step methodology to eliminate defects at all stages within a company. Six Sigma ...

A business is run on the work of different cross-functional teams with the understanding that each person adds unique expertise and skill sets. Continuing to develop those skills through ...

How do you implement the Six Sigma methodology? Consider the 5W1H approach when implementing it for your organization. 5W1H (who, what, where, when, why, how) is a method of asking questions about a ...

FORT BRAGG, N.C. (Nov. 21, 2011) -- Complex processes can lead to unintended, and multifaceted, challenges that can consume more time and money than necessary. Whether it is inventory control, the ...

KANDAHAR, Afghanistan (Feb. 5, 2014) --When Lt. Col. Roy Speaks put together a Lean Six Sigma team to look at the Redistribution Property Assistance Team yard's operations soon after taking command, ...

SIX SIGMA HAS BEEN TOUTED AS a powerful quality improvement method that boosts employee job satisfaction and increases profits. Although many shops striving to improve operations and profits have ...