When shared services centers made their initial appearance in the mid-1980s at several large companies, they were a big part of that era’s digital transformation. Given strategic benefits such as ...

In the Gulf Cooperation Council (GCC) region, mid-market capitalization investors have a unique opportunity to acquire or establish Shared Service Centers for their portfolio companies. This would ...

University faculty have created a petition against the University’s proposed Shared Service Center an open letter to University President Mary Sue Coleman and University Provost Martha Pollack. The ...

The contact center hasn't been known for blazing new trails, but signs of its evolution are visible today. When it comes to innovative workplace design, the customer service industry’s staple, the ...