When getting to the stage of my fire service career where I wanted to become a captain, I didn’t truly understand what I needed to do. I thought I did, but I didn’t. I was convinced, even though I had ...

What started as a scrappy team of technologists within the federal government more than a decade ago has inspired how several states are using technology to deliver government services today. The U.S.

To build a high-performing team, a service manager should focus on cementing team dynamics and enhancing performance, said Corey Smith, national fixed operations training manager at EasyCare. Start by ...