On September 9, 2024, Nationwide Recovery Service, Inc. filed a notice of data breach with the U.S. Department of Health and Human Services Office for Civil Rights after discovering that confidential ...

When Ryan Hampton was recovering from opioid addiction in 2015, he remembers turning on the television at the recovery house where he was staying and seeing something remarkable: A rally, called ...

Asana Recovery expands its Helping Heroes Program, delivering trauma-informed addiction and mental health care for ...

There are important lessons to be learned from AT&Ts two failures last week. First, their widespread system outage was a classic, preventable, basic failure. Then they added insult injury with a $5 ...

According to the Beryl Institute, patient experience is the sum of all interactions, shaped by an organization’s culture, that influences patient perceptions across the continuum of care. During a May ...

Rubrik and Rackspace Technology have launched the Rackspace Cyber Recovery Service, a new managed service targeting customers using public cloud platforms. This service combines Rubrik's data ...

BNSF, CSX, Norfolk Southern (NS) and Union Pacific (UP) have answered the Surface Transportation Board’s (STB) call to submit service recovery plans—identifying the steps they will take to clear ...

I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...

Research by Enterprise Strategy Group (ESG) suggests more than half of firms now use DRaaS. That’s because DRaaS allows customers to recover quickly from a disaster or other outage, but without the ...

It’s not hard to feel a sense of despair in these extraordinarily difficult times for Jews in Israel and around the world following the horrors of Oct. 7, the upsurge in antisemitism close to home, ...