The Quality Management Summit & Awards is one of India's leading platforms for recognizing excellence across industries.

Not a subscriber? Apply online today. The editorial staff of Logistics Management (LM) is proud to unveil the results of the “39th Annual Quest for Quality Awards.” This year, our survey results yield ...

The hospitality industry has always thrived on personal interactions, with managers and staff physically present to oversee operations and ensure the highest level of service. However, as technology ...

Perhaps your operation has had some problems that have led to affect productivity. Inexperienced staff, agents with little knowledge about your products, long waiting times in the interaction with the ...

Service businesses must emphasize quality control as much as businesses focused on manufacturing and sales, but the absence of physical products introduces a host of challenges to the quality-control ...

Heating, ventilation, and air conditioning companies operate in a fast-moving service environment where timing, coordination, ...

It's been called "selling the invisible"—delivering intangible services as a core "product" offering. Law firms, management consultants, IT services and telecom providers, architectural groups, ...

CA announced Monday at CA World that it has integrated three of its main products to create a suite of service quality management tools that includes its new application performance management ...

Service traditionally has been viewed as part of the market offering. However, by thinking of supply chain management services in this way, we are focusing on service as a noun. I want you to think of ...