Operations is a core functional area of an organization, along with marketing, human resources and accounting. Operations management plays a crucial role in enhancing the quality of products and ...

Service is the business of people helping people, and people are born to help one another. The survival of our species literally depends upon it. Yet, service organizations are often designed and ...

Improving field service productivity is top of mind for most industries. It comes as no surprise with the significant shortage of field technicians, with 3 million unfilled jobs expected in the ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

“More than ever before, IT performance and business performance are critically linked, and IT service outages can bring entire businesses to their knees,” said Dennis Drogseth, vice president, ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Commentary - Industry watchers have long prophesied about the end of IT management as we know it. They predicted the dominance of high-tech silos, futile finger-pointing sessions and poor application ...