Enterprise software companies are racing to capture the AI automation opportunity, but exposure varies dramatically. We looked at Pegasystems (NASDAQ:PEGA), ServiceNow (NYSE:NOW), Microsoft ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Today, automation/robotics original equipment manufacturers (OEMs) find themselves focusing ...

SUNNYVALE, Calif.--(BUSINESS WIRE)-- Juniper Networks (NYSE: JNPR), a leader in secure, AI-driven networks, and ServiceNow, the leading digital workflow company making the world work better for ...

NetSuite opens its annual SuiteWorld conference today with a fanfare of announcements ranging across generative AI, Enterprise Performance Management (EPM), the introduction of Field Service ...

SUNNYVALE, Calif. & LAS VEGAS--(BUSINESS WIRE)--Rafay Systems, the leading platform provider for Cloud and Kubernetes Automation, today announced the availability of the Rafay Cloud Automation ...

Microsoft kicked off what looks to be its final TechEd conference with the launch of new services designed to simplify the deployment, security and management of apps running in its cloud ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

ServiceNow recognized as the largest ESM player in the market with one of the clearest and broadest strategic visions According to the report, “ServiceNow is the largest ESM player in the market and ...

The degree to which information technology increases automation, often now aided by machine learning and artificial intelligence (AI), is high on the list of benefits put forward by IT suppliers for ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...