SAN FRANCISCO--(BUSINESS WIRE)--New Relic (NYSE: NEWR), the observability company, announced the general availability of a first-of-its-kind service level management experience to empower developers, ...

Opticom has always operated on the basis that understanding the financial and business impact of delivering a successful service ought not to require labyrinthine provisioning. In fact, Opticom’s ...

At Hudson’s Bay Company in Ontario, storage provisioning is often a time-consuming series of handoffs between users and technical support. That’s why Laurence Whittaker, supervisor for Enterprise ...

Travel managers are increasingly relying on service-level agreements (SLAs) to monitor and manage relationships with travel management companies, technology providers and other suppliers. BCD Travel ...

Before you sign on the dotted line and commit to an ASP, be sure you know exactly what kind of service you'll be guaranteed You've heard the application service provider (ASP) hype, and you're finally ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

Today’s dysfunctional supply chain makes it nearly impossible to scale service businesses that leverage subcontractor networks. But field service providers are now carrying a new tool that can help ...

How much inventory is enough? How do you arbitrate across different viewpoints, weighing inventory investment against the impact of stocking out? Service Level has proven to be an objective metric ...

Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a ...

Many companies have successfully transformed their manufacturing, R&D, and other business functions, improving their performance while stripping out cost. Yet far fewer have optimized their service ...

Q: Our agency has been selected to handle business travel for a major corporation in our area. The corporate travel manager has told us that the corporation wants a written contract with a "service ...

What Is IT Service Mapping? IT service mapping is a process involved in defining, visualizing, and cataloging the relationships and dependencies between IT services, applications, systems, and ...